Ryanair was penalised for charging a customer €30 to print their boarding card.
Ryanair provided an explanation of how it notifies passengers that printing their boarding pass at an airport desk may incur fees.$ads={2}
A Spanish court fined Ryanair for charging a customer €30.45 to print their boarding card.
A Balearic Islands resident filed the lawsuit, claiming that "special circumstances" prevented him from printing his permit before going to the airport.
The Irish airline was ordered to reimburse the plaintiff €30.45, which was the amount charged for the boarding pass, in a decision rendered last week in Palma's Commercial Court in Mallorca. The airline will, however, also be responsible for the court fees.
Ryanair provided an explanation of how it notifies passengers that printing their boarding pass at an airport desk may incur fees.
The airline further stated that it consistently encourages users to check in online. and to use it to download their boarding pass digitally or print it out at home.
A Balearic Islands resident filed the lawsuit, claiming that "special circumstances" prevented him from printing his permit before going to the airport.
The Irish airline was ordered to reimburse the plaintiff €30.45, which was the amount charged for the boarding pass, in a decision rendered last week in Palma's Commercial Court in Mallorca. The airline will, however, also be responsible for the court fees.
Ryanair provided an explanation of how it notifies passengers that printing their boarding pass at an airport desk may incur fees.
The airline further stated that it consistently encourages users to check in online. and to use it to download their boarding pass digitally or print it out at home.
He claimed in court that he couldn't verify his Balearic Island residency online, which allowed him to receive a 75% ticket price reduction.
The man had to present his Balearic ID at the airport counter in order to be made to check-in.
But the cost to print the boarding permit was €30.45.
Following the hearing, Palma de Mallorca's Commercial Court No. 3 ruled that Ryanair had to reimburse the amount that was charged.
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"In that case, the passenger's only option to obtain the boarding pass online would have been to waive the 75% discount for his status as a Balearic resident," the verdict reads.The man had to present his Balearic ID at the airport counter in order to be made to check-in.
But the cost to print the boarding permit was €30.45.
Following the hearing, Palma de Mallorca's Commercial Court No. 3 ruled that Ryanair had to reimburse the amount that was charged.
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