The chief executive of United Airlines spoke to the airline's customers, attempting to defuse emotions after a series of different safety mishaps by stating that the firm has increased its focus on safety. It should be noted that, other from injuries caused by turbulence, no crew members or passengers were hurt during any of the airline's safety incidents in the previous several weeks.
Speaking to passengers of United Airlines
The company's customers were contacted personally by United Airlines' CEO, Scott Kirby, in an email. At the beginning of his remarks, Kirby expressed his pride in United Airlines' long-standing commitment to staff and passenger safety.
“Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety. While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus.”
The airline's staff members are analysing every case to determine what went wrong and then use that information to improve safety protocols and training for all employee groups, according to the CEO. In addition to the additional day of in-person training that all pilots will begin receiving in May, a centralised training curriculum for recently hired maintenance professionals, and other initiatives, Kirby claimed that this was only one more action implemented by the airline.
A panel on a Boeing 737-800 breaks during flight.
Following the loss of a panel beneath the wing on March 15, 2024, during flight UA433 between San Francisco International Airport (SFO) and Medford Rogue Valley International Airport (MFR), a United Airlines Boeing 737-800 registered as N26226 was the subject of Kirby's letter.
While the missing panel was only discovered after the aircraft had landed at MFR, United Airlines confirmed that none of the 139 passengers or six crew members suffered any injuries during the 50-minute flight.
The 25-year-old Boeing 737-800 spent two days at MFR before the airline ferried the aircraft back to SFO using the flight code UA3851, presumably for further inspections. Flightradar24 schedules showed that the aircraft should return to service on March 18.
