Travelers complained that in order to receive a digital pass, they had to pay more.
Ryanair has refuted allegations made by travelers that it now charges an outrageous additional fee to receive a digital boarding pass.
Customers of the low-cost airline complained that they had to pay up to £21 to reserve a seat for their journey and obtain their e-boarding pass.
Those who objected to the charge said they were made to wait in queue at the airport for a paper pass.
However, a Ryanair representative refuted the airline's introduction of the fee, despite indignant remarks from travelers on social media.
"When and why did you start this carry on?" tweeted a traveller on Monday from London to Belfast. At the airport, I now have to wait in queue to get my boarding pass.
Another passenger commented, "I just can't believe your new policy of requiring people to purchase a seat in order to generate a boarding pass (mobile or print-out), forcing them to join a 30-minute or longer check-in queue to do so for no other reason than for you to make a few quid." ludicrous
After checking in, a different passenger shared a screenshot of their app with the caption, "Get your boarding pass now and avoid queueing at the airport by adding a seat".
They wrote alongside the image: "Charging for a mobile boarding pass? You are ridiculous."
Passengers on Ryanair typically receive their digital boarding pass via their app for free. For passengers who want to reserve a particular seat on the aircraft, there is an additional cost.
"There is never a charge for a Ryanair digital boarding pass," a Ryanair spokesperson stated in a statement.
"Any passenger flying with Ryanair has the option to pay for a reserved seat if they so choose, or they can choose a randomly assigned seat at no cost at all."
Although Ryanair is renowned for its inexpensive flights, it has also come under fire for its countless add-on charges.
There will be a charge for checking bags into the hold, selecting a seat, and asking for a seat with more legroom.
Michael O'Leary, the CEO of Ryanair, has defended the airline's hidden fees, claiming that they are necessary to maintain low fares.
According to BBC consumer rights expert Martyn James, Ryanair's computer or reservation systems malfunctioned, which is most likely why the new fee was implemented.
“If this new charge is true, then it's something of a false economy for Ryanair, as they'll need an awful lot more staff on the check-in desks to print off all of those boarding passes," he said.
But this most recent news report brings to light an obviously unfair situation that has been permitted to go on for far too long. There should be no fees associated with booking a "standard" seat for passengers. More legroom, quick boarding, and premium - all good. However, it shouldn't cost money to sit close to a loved one."
@Ryanair I just can’t believe your new policy of not allowing passengers to create a boarding pass (mobile or print-out) unless they buy a seat, forcing them to join a check-in queue (30m or longer) to do so for no other reason for you to make a few quid. Scandalous. pic.twitter.com/48SMNrbMSV
— Ell’ To Pay (@Ell2Pay) December 2, 2023
Let’s Link on my Social Media
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