Lufthansa reportedly offers $500 to a passenger who was burnt by coffee on a flight to Budapest.

 

Lufthansa Airlines, Germany's flag airline, offered $500 to a teenage customer who sustained second-degree burns as a result of a coffee accident on board. When the incident occurred, Toronto-based individual Jack Hayden was flying from Frankfurt Airport (FRA) to Budapest.

Short-haul aircraft typically have relatively little cabin room. The airline is now modernizing short-haul cabins with USB charging ports and tablet holders. The airline must answer for the event and apologize to the passenger and his family.

The occurrence

Jake Hayden, 19, was flying with Lufthansa Airlines from Toronto Pearson International Airport (YYZ) to Budapest in July. 

It was the individual's first trip overseas, and he flew from YYZ to FRA before proceeding to Budapest. Before landing on the second leg of the journey, flight attendants served hot beverages.

According to the passenger,

“Coffee and tea were offered prior to touchdown, and the flight attendant placed a cup of coffee at an angle that made the hot beverage spill directly on the right side of his lower body.”

The traveler originally felt discomfort and burning as a result of the spill. The passenger further mentioned that the flight attendant only responded, "Oh no," before continuing to serve other customers. Hayden had the opportunity to use the loo once the beverage service had concluded. He was able to wash and cool down his burns.

The rest of the flight was apparently painful for the passenger, who was unable to secure his seatbelt owing to the discomfort caused by the burns. Hayden saw a chemist upon his arrival in Budapest, who confirmed that he had second-degree burns and recommended medication to be used throughout his vacation.

Throughout his journey, the adolescent was in anguish and discomfort. His burns, however, had healed before he returned to his home in Toronto. As a result, he did not seek a local doctor in Canada.

The airline's reaction

Jack Hayden and his family had called Lufthansa Airlines about the incident on the aircraft to Budapest. According to Arrow time hub, the Lufthansa customer relations staff delivered an email statement to the family on September 15, writing,

“We would like to inform you that there was no injury report filed on board the flight by your son, and we are still awaiting a reply from the crew if they can recall the incident.”

The airline also gave a $500 compensation for the inconvenience. According to reports, the airline stated that it was the highest sum they could offer without any medical documentation or bills provided by the traveler.

Jack Hayden and his family expressed dissatisfaction with the airline's statement. They believe the airline failed to manage the event properly, notably the flight attendant's behavior after the incident. The passenger demands accountability and an apology from the airline.

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