Low-cost US carrier Frontier Airlines is facing not just a $100 million dollar lawsuit, but backlash from customers over alleged hidden fees and dubious baggage fee regulations.
In addition to a $100 million lawsuit, Frontier Airlines is also dealing with complaints from consumers about claimed hidden surcharges and questionable baggage fee restrictions.
One of Frontier's customers, Amira Hamad, filed the complaint on June 29, 2023. According to court filings, she is bringing it both on her own behalf and "on behalf of similarly situated others."
Beginning with the accusation that Frontier Airlines, a company that bills itself as the "Home of low fares done right," does not offer the lowest tickets and is not a low-cost carrier as it represents itself to be, the lawsuit goes on to detail further allegations.
“Frontier is not a budget airline. Frontier does not have the lowest airfares. Frontier just breaks its fees into tiny little pieces and checkpoints to water down the appearance of what is actually an average airfare when combined and compared to the industry,” the lawsuit stated.
The lawsuit also made the following claims:
Misleading low fares
The lawsuit claims that Frontier intentionally misled customers and still does so today into thinking they are buying reduced fares when, in reality, "Frontier makes up whatever discount it purports to give consumers in fraudulent and unwarranted charges."
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